From July to September, SANY Electric Forklift’s Global Service Tour has continued across international markets. Multiple teams composed of R&D and after-sales service specialists have traveled to dealers and end users around the world, providing on-site technical support, equipment training, inspections, and localized service.
Covering six continents and more than 40 countries, the program reflects SANY’s commitment to strengthening its global service network and delivering more responsive support to customers.
United Kingdom: Closer Dealer Support
Over the past year, SANY Electric Forklift has achieved rapid growth in the UK market, attracting increasing interest from local dealers and customers.
In August, SANY’s after-sales service team conducted face-to-face technical exchanges and hands-on equipment training with several UK dealer teams.
Beyond training, the team also collected frontline feedback and customer suggestions, helping incorporate local market requirements into future product improvement and R&D.
Customer Feedback
Rack-N-Stak commented that the program was more than equipment training. It also provided engineers with the opportunity to better understand SANY forklifts, ask technical questions, and share real-world operating experience, strengthening confidence in providing professional support to customers.
Complete Material Handling Limited also welcomed the program, noting that direct training from SANY headquarters engineers helped its team gain a deeper understanding of the equipment and prepare for upcoming product launches.
Australia: Professional Technical Support
In Australia, SANY after-sales engineers worked directly with local dealers to provide technical assistance and professional training.
The initiative is designed to enhance local service capabilities, improve response speed, and ensure customers receive reliable technical support throughout equipment operation.
Brazil: Solutions for Diverse Working Conditions
Brazil’s material handling sector covers a wide variety of demanding applications, placing higher requirements on forklift reliability, long operating hours, and localized support.
SANY Electric Forklift’s R&D and after-sales teams visited multiple dealers and customers across the country. Together with local service engineers, they carried out:
- Equipment inspections
- Hands-on technical training
- Working-condition analysis
- Customer feedback collection
- Product and configuration optimization
By understanding practical challenges directly from users, SANY aims to continuously improve equipment performance and develop solutions better suited to Brazilian operating conditions.
Africa: Supporting New Market Growth
From Zambia to Zimbabwe, SANY Electric Forklift has achieved first-time sales breakthroughs in an increasing number of African markets.
Alongside equipment delivery, SANY service engineers provide operator training to help customers quickly understand machine operation and maintenance.
For applications including mining, logistics, and warehousing, SANY will continue developing electric material handling solutions adapted to local working conditions and customer requirements.
Poland: Localized Upgrades for Eastern Europe
Poland is an important market for SANY Electric Forklift in Eastern Europe.
During the Global Service Tour, SANY after-sales teams worked directly with customers and local engineers to perform technical modifications, commissioning, and equipment optimization.
Based on customer requirements, improvements were made to areas including:
- Cab configurations
- Control programs
- Assembly
- Localized specifications
- Spare parts support
These efforts are intended to improve operating reliability while strengthening SANY’s localized service capability across Eastern Europe.
Miles of Service, Miles of Trust
The cases above represent only part of SANY Electric Forklift’s ongoing global service program.
As the tour continues, SANY will further strengthen its professional international service network and localized support capabilities, ensuring that technical assistance remains close to customers and their equipment.
Through faster response, stronger technical expertise, and closer dealer cooperation, SANY Electric Forklift aims to work with customers worldwide to build a greener, more efficient, and more reliable future for material handling.
